Privacy
Personal Information We Collect and Process
We process the following categories of personal information:
• Basic Information: Name, date of birth
• Contact Information: Address, phone number, email address
• Account and Profile Information: Settings, preferences
• Payment Information: Transaction information, payment method
• Customer History and Engagement: Order and delivery details, shopping cart activities, discount codes, loyalty program information
• Customer History and Engagement: Active products and agreements, as well as products and services you have previously had, how much and how often they are used, product/service status
• Customer Activity: Reading and action history from the website or electronic communications we send out. Also, technical information about the devices you use.
Personal data is usually collected directly from you or generated in connection with your use of our services. When we collect personal data from other sources, we retrieve data from the following sources:
How We Use Personal Data
Service Delivery/Contract Execution
We use your personal data to fulfill our agreements with you, such as when you have ordered a product from us. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.
Customer Relationship Management
We use your personal data to manage our customer relationship with you. This may include customer service, complaint handling, and issue resolution related to your account. The legal basis for processing personal data for this purpose is that the processing is necessary for the performance of a contract with you.
Analysis, Business Development, and Service Improvement
We continuously work to develop and improve our products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account/profile information. The legal basis for processing personal data for this purpose is our legitimate interest.
Customized User Experience
We tailor the user experience and communication to your customer relationship, and we use personal data to do this. The legal basis for processing personal data for this purpose is our legitimate interest.
Sales and Marketing
We use personal data in connection with the sale and marketing of our products and services, for example, when you receive emails from us. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt out of certain parts of this processing, such as unsubscribing from emails. Additionally, we may ask for your consent to use your personal data for profiling, where we derive interests and needs based on your personal data. The purpose of profiling is to make our marketing more relevant.
System Monitoring, Error Resolution, etc.
We monitor our systems for errors and issues. Some of these processes involve storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.
Security, Detection of Fraud and Criminal Activity
We process personal data in our work to protect our users and ourselves from fraud, abuse, and criminal activities. The legal basis for processing personal data for this purpose is our legitimate interest.
Compliance with Legal Obligations
In some cases, we are required to process personal data for legal obligations. An example of this is information related to sales, which we are required to record and store in accordance with accounting laws. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation that applies to us.
Your Rights
Right to Access Your Information
You may request a copy of all the information we process about you. Please contact us at the email address above to exercise your right of access.
Right to Correct Personal Data
You have the right to ask us to correct or supplement information that is inaccurate or misleading.
Right to Erasure of Personal Data
You have the right to have your personal data erased without undue delay. You may request that we delete information about you at any time. However, please note that information we are required to retain for legal obligations (such as accounting laws) will not be erased.
Limitation of Processing of Personal Data
In some situations, you may also ask us to limit the processing of your information. You can do this by managing consents or reservations in our systems.
Objection to Processing of Personal Data
If we process information about you based on our tasks or a balancing of interests, you have the right to object to our processing of information about you. You can do this by managing consents or reservations in our systems.
Data Portability
You have the right to obtain your personal data in a structured, commonly used, and machine-readable format. Please contact us at the email address above to obtain your personal data.
Complaints About Our Processing of Personal Data
We hope that you will notify us if you believe we are not complying with the rules of data protection law. Please inform us through the contact or channel you have already established with us.